Success Story: JoAnna

“Honestly, if it weren’t for my CNYHHN Care Manager, Mary, I would have drowned. She helped me to pick up the pieces after I left my crisis marriage. She advocated for me. She stood up for me. She helped me navigate all the resources that were out there for me that I didn’t even know existed. This is the first time ever that my daughter has slept the night in her own crib without being upset. We are out of the shelter and in our own home. I think she senses that her mama is calm now…and this is all thanks to Mary. It is refreshing to have someone who actually cares about me and my daughter!”

JoAnna needed help. Having just left her husband and a crisis situation, she had no idea where to turn for the support she and her daughter needed. Her therapist from the Upstate Cerebral Palsy Community Health and Behavioral Services clinic connected JoAnna with Mary, a CNYHHN Care Manager. Mary helped JoAnna pick up the pieces and coordinate care and services. She became JoAnna’s greatest supporter and advocate, helping her to navigate the challenges of being a single mother in need of life’s basic necessities – food and shelter. With Mary’s help, JoAnna moved to a domestic violence shelter with her 4-month-old daughter sleeping in a tiny crib at her side. Mary eventually connected them with a permanent home.

Mary took charge of the often-complex services and was able to put everything in place for JoAnna and her daughter when they had no one else to turn to and no place to stay. “Overall I could not be more pleased with my Care Manager Mary and with CNYHHN. I feel like Mary is 100 % percent focused on me and my daughter. She coordinated all of these separate pieces for me, navigating agencies and services I never even knew about, and I am so thankful for her trust, guidance and support.”

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